faq

placing an order

At hollington, there is no minimum purchase amount to order online. However, you will be charged shipping costs for any order of less than € 300.

You can order by phone Monday to Saturday from 10 a.m. to 7 p.m. on +33 (0)1 43 25 54 79. However, if you use this channel, the history of your Internet customer account will not be updated.

Yes! Just fill out the following form. For an optimal result, mention a maximum of details on the article you are looking for (size, cut, fabric, colour, age of the piece, photo).

If you encounter difficulties during your purchase, Yamina will endeavour to satisfy you as soon as possible. You can reach her by email at yamina@hollington.fr or by phone +33 (0)1 43 25 54 79 on Mondays, Tuesdays, Thursdays and Fridays from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. and Wednesdays from 10 a.m. to 1 p.m. She will answer your questions and help you out in the event of a technical problem.

Yes! The reservation of articles is possible for a period of two working days. To do this, simply contact our customer service by filling out the following form. After this two-day period, the hollington team reserves the right to put the item back on sale.

Your basket remains online for one hour without being deleted. The basket is still deleted if you leave the page or if you log out of your account.

If you have placed items in your basket, you are in no way obliged to buy them. Buying online works the same way as buying in real life. That is, it is possible to place items in your basket and then delete them. It is only when finalising the order that you decide which items you want to buy.

The hollington online store offers a wide range of items available for sale in our physical store. When you select an article, you are directed directly to the description of the article. You must select your size to add it to your basket. If the size is greyed out or crossed out, it means that the size in question is not available in stock.

Then you can either pay right away or continue shopping. You have the option of removing the item from your basket if you do not wish to purchase it.

When you click on the "checkout" button, you are directed to a page in which you provide us with the contact details necessary for delivery.

When this page is filled, a secure page for your online payment opens. Once the payment has been accepted, the purchase procedure is complete. You will then receive a confirmation to indicate that your order has been taken into account.

Once the preparation of your order is complete, your package is delivered to the carrier. You receive an email confirming that your package has been shipped.

The items you may have seen at the store may not be available on the website. In this case, you can contact us directly at +33 (0)1 43 25 54 79, by email yamina@hollington.fr or by filling out this form.

You can consult the size guide. We show you all the steps to follow to select the size that suits you. Make sure to take your measurements with a metric tape.

If a doubt persists, the hollington team can help you by phone on +33 (0)1 43 25 54 79 or by email at yamina@hollington.fr.

Yes, gift vouchers are available for purchase on the website. Simply choose the amount of the gift you want to offer and place your order. Your gift voucher will be sent to you by email. It will be usable for one year on our website. To use it, simply enter the gift code indicated on the check when paying for the order.

Following payment of your order, you will automatically receive a confirmation email within one hour. If you do not receive this email, contact Yamina by email at yamina@hollington.fr or by phone at +33 (0)1 43 25 54 79.

By clicking on your basket, you open a page containing an overview of your order. The "Enter a promotional code" box is located below the list of your items.

modification or cancellation of an order

Yes of course. You can modify the current order in the basket by adding or deleting items. Once the payment of the order is validated, it is no longer possible to make any changes online. However, it is still possible for you to contact us directly to modify or cancel an order by contacting Yamina at yamina@hollington.fr or +33 (0)1 43 25 54 79.

You can cancel your order as long as it has not left our store. Otherwise, you can contact us directly by phone on +33 (0)1 43 25 54 79 or write to yamina@hollington.fr and we will cancel and refund your order.

If your order is already being delivered, you must wait to receive your package. The articles must then be returned to us within 14 working days. Please note: return shipping costs will be at your expense.

hollington offers two collections a year: spring-summer and autumn-winter. The majority of clothing in the collection is not carried over from one year to the next. However, the "great hollington classics" regularly come back in stock. We therefore invite you to complete this form in order to be kept informed of any possible replenishment.

order payment

You have the choice between different payment methods:

- Payment by credit card: We work with PayPlug, a secure online payment service. You can pay by credit card, Visa, Mastercard or American Express.

- Payment by PayPal: You can also pay with your PayPal account.

- Payment by check: At hollington, we accept payment by French check only. Send your check made payable to P.H.D hollington to the postal address: hollington Internet service, 9 rue Racine, 75006 Paris.

- Payment by bank transfer: This process takes more time, because it depends on the conditions specific to each bank. Once we receive your bank transfer with your name, we will ship your order.

If your payment has not been accepted, this may be due to various factors. In this case, it is best to contact your bank. Most of the time, the error can be rectified very quickly. An alternative is to use another payment method.

If you notice that the problem persists, you can contact us directly by phone at +33 (0)1 43 25 54 79 or write to yamina@hollington.fr.

Once your order has been confirmed, your Paypal account or your bank account will be debited immediately.

An electronic version of your invoice can be viewed and downloaded from your hollington customer account. Its paper version will also be attached to your order.

order shipment

The shipping costs for a “standard” delivery amount to:

- 8 € for France.

- 10€ for the countries of the European Union.

- 28€ for countries outside the European Union.

For orders over 300 euros, shipping costs are free!

The shipping costs for an “express” delivery made by our provider Skynet Express amount to:

- 25 € for France.

- 28€ for the countries of the European Union.

For countries outside the European Union, this service is not available.

You can also collect your order for free in store thanks to the "pick up in store" option.

The delivery times for a “standard” shipment depend on the destination of your order:

- from 2 to 5 working days for mainland France.

- from 3 to 10 working days for European countries.

- from 5 to 21 working days for all other destinations, unless otherwise specified when ordering.

The delivery times for an “express” shipment are from 24 to 48 hours for mainland France and the member countries of the European Union. For countries outside the European Union, this service is not available.

As soon as your order is sent, you will receive an email including the tracking number of your package as well as a link to follow the progress of the delivery on the carrier's website.

In this case, we invite you to contact Yamina, who takes care of sending your articles, by phone on +33 (0)1 43 25 54 79 or at the following email address: yamina@hollington.fr.

It is quite possible to have your order delivered to a country other than that of which the order was placed. All purchases made in a zone outside the European Union and outside the Schengen area benefit from a tax refund of an amount of 12% applied automatically when paying for your purchases (see terms of sale). Warning: when receiving your order, you may have to pay taxes relating to the laws in force in the country of delivery (especially if it is located in the EU).

When ordering, you just have to modify the "delivery address" field. Please note: shipping costs vary by country.

returns

f course ! You can exchange any item or have it reimbursed by returning it to us by post within 14 working days from the date of receipt:
phd hollington
to Yamina
9 rue Racine
75006 Paris
France

Yes, we will be delighted to welcome you at 9 rue Racine in Paris with the invoice for your order. The hollington store is open Monday to Saturday from 10 a.m. to 7 p.m. without interruption.

Yes, items purchased on hollington.fr are exchangeable or refundable within 14 working days from the date of receipt of the order.

hollington is in constant search of impeccable service. However, if you have any problems, please let us know as soon as possible by telephone on +33 (0)1 43 25 54 79 or by writing to yamina@hollington.fr.
You can return the item to us by post to the address below:
phd hollington
to Yamina
9 rue Racine
75006 Paris
France.

hollington items

Hollington clothing is all made in France, Italy or Portugal. Since 1974, Patric Hollington has been constantly looking for the best craftsmen and craftsmen to make his pieces.
The hollington team maintains close ties with each stakeholder, at each stage of creation. We also strive to set the fairest price for your hollington items.

Les plus belles étoffes sont solides, durables, élégantes et originales : elles viennent d’Italie, de France et du Royaume-Uni.

To combine these two imperatives, several criteria are taken into account. The finest fabrics are solid, durable, elegant and original: they come from Italy, France and the United Kingdom. For the production, we claim an ethical and sustainable know-how.

Each workshop selected is a small or medium-sized structure, which respects its employees and offers them the best working conditions.

Check the care label sewn inside the pocket of your garment.

We have been working for years with the same tailor: Kumar, who knows the hollington wardrobe very well. He now has his own alteration workshop at the store at 7, rue Racine. With his long experience, he offers alternatives for your overdue clothes. Come and visit him from Tuesday to Saturday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. You can also call him on +33 (0)6 61 18 40 63.

It is perfectly normal for denim to rub off slightly during the first few uses. The dye used, 100% natural, is indigo. The colour bath will be definitively fixed and the dye will no longer bleed after two or three dry cleaning trips. Avoid combining your denim with white clothing in the early stages of your acquisition. For the maintenance of other fabrics, you can contact us directly by email or telephone or come see us directly at the store.

Yes of course! If so, let us know and we will resend more.

sales

holington online sales are subject to the laws in force in France. The dates are established in advance by the Ministry of Trade and Industry. Outside of these established sales periods, the hollington site provides promotional offers to its Internet customers (private sales, promotions). In order to be kept informed of these events, we invite you to subscribe to our newsletter via the form in the footer.

We invite you to subscribe to our newsletter via the form in the footer in order to be informed of our promotional offers. Outside these clearly determined dates, no refund of difference can be made.

Of course, you can return or exchange any sale item by sending it to us by post within 14 working days:
phd hollington
to Yamina
9 rue Racine
75006 Paris
France