faq

At hollington, there is no minimum purchase amount to order online. However, you will be charged a shipping fee for any order under £250.

You can place an order by phone from Monday to Saturday from 10am to 7pm at +33 (0)1 43 25 54 79. However, if you go through this channel, your internet customer account history will not be updated.

Yes ! For an optimal result, mention as many details as possible about the item you are looking for (size, cut, fabric, colour, age of the piece, photo).

 

If you encounter any difficulties with your purchase, we will endeavour to satisfy you as soon as possible. You can reach us by email eshop@hollington.fr or by phone +33 (0)1 43 25 54 79 on Mondays to Fridays from 10am to 5.30pm. We will answer your questions and help you with any technical problems you may have.

Yes! Reservation of items is possible for a period of two working days. For this, you just need to contact our customer service by filling in the following form. After this two-day period, the hollington team reserves the right to put the item back on sale.

Your cart will remain online for one hour without being deleted. However, the cart will be deleted if you leave the page or log out of your account.

If you have placed items in your basket, you are in no way obliged to buy them. Buying online works the same way as buying in real life. That is, it is possilbe to place items in your basket and then delete them. It is only when finalising the order that you decide which items you want to buy.

The hollington online shop offers a wide range of items available for sale in our physical shop.

When you select an item, you will be taken directly to its description sheet. You must select your size to add it to your basket. If the size is greyed out or crossed out, this means that the size in question is not available in stock.

The next step is to select the size you want to add to your basket.

Then you can either pay right away or continue shopping. You have the option to remove the item from your basket if you don't want to buy it after all.

The item is not available in stock.

When you click on the "checkout" button, you will be directed to a page where you provide us with the necessary delivery details.

When this page is completed, a secure page for your online payment opens. Once the payment has been accepted, the purchase process is complete. You will then receive a confirmation that your order has been processed.

Once the order has been processed, you will receive a confirmation of your order.

Once the preparation of your order is complete, your package is handed over to the carrier. You will receive an email confirming that your parcel has been dispatched.

After your order has been processed, your parcel is handed over to the carrier.

It is possible that the items you have seen in the shop are not available on the website. In this case, you can contact us directly at +33 (0)1 43 25 54 79, by email eshop@hollington.fr or by filling in this form.

You can consult the size-guide. There we tell you all the steps you need to take to select the right size for you. Make sure you measure yourself with a metric tape. If in doubt, the hollington team can help you by phone +33 (0)1 43 25 54 79 or by email eshop@hollington.fr.

Yes, gift vouchers are available for purchase on the website. Simply choose the amount of the gift you wish to offer and place your order. Your gift voucher will be sent to you by email. It can be used for one year on our website. To use it, simply enter the gift code indicated on the voucher when you pay for your order.

Following payment of your order, you will automatically receive a confirmation email within a maximum of one hour. If you do not receive this email, please contact us by email eshop@hollington.fr or by phone at +33 (0)1 43 25 54 79.

Clicking on your shopping cart will open a page containing an overview of your order. Below the list of your items is the "Enter a promotional code" box.

However, it is still possible for you to contact us directly to modify or cancel an order by contacting us by email eshop@hollington.fr or by phone at +33 (0)1 43 25 54 79.

You can cancel your order as long as it has not left our shop. Otherwise, you can contact us directly by phone at +33 (0)1 43 25 54 79 or write to eshop@hollington.fr and we will proceed with the cancellation and refund of your order.

If your order is already in the process of being delivered, you will have to wait until you receive your package. If your order has already been delivered, you will have to wait for your package to arrive and then return the items within 14 working days.

Note: you will be responsible for the return shipping costs.

hollington offers two collections a year: spring-summer and autumn-winter. The majority of cloting in the collection is not carried over from one year to the next. However, the "great hollington classics" regularly come back in stock. We therefore invite you to complete this form in order to be kept informed of any possible replenishment.

You can choose between different payment methods:

- Payment by credit card: We work with PayPlug, a secure online payment service. You can thus pay by CB, Visa, Mastercard or American Express.

- Paiement par PayPal :You can also pay with your Paypal account.

 

- Payment by cheque: At hollington, we accept pyment by French check only. Send your check made payable to P.H.D hollington to the postal address: hollington Internet service, 9 rue Racine, 75006 Paris. 

 

- Payment by bank transfer: This process takes more time, because it depends on the conditions specific to each bank. One we receive your bank transfer with your name, we will ship your order.

 

- Payment in installments

It is possible to pay your order in several installements thanks to the Alma card, activated on the Almapay application[ad2] . You can choose a payment in 2 or 3 times. To do so, choose "payment with Alma", enter the requested information, and the validation of payment will be instantaneous. Financial information is automatically encrypted.

 

 

If your payment has not been accepted, this may be due to various factors. In this case, it is best to contact your bank. Most of the time, the error can be rectified very quickly.

An alternative is to use another payment method. If you find that the problem persists, you can contact us directly by phone at +33 (0)1 43 25 54 79 or write to eshop@hollington.fr.

Once your order is validated, your Paypal account or your bank account will be debited immediately.

The electronic version of your invoice is sent to you automatically once your order is validated. The invoice can then be viewed and is downloadable from your hollington customer account. Its paper version is no longer sent automatically; however, it will be attached to the parcel at your request.

The shipping costs for a "standard" delivery are :

- 8 € for France.

- 10€ for European Union countries.

- 28€ for countries hors European Union.

For all orders over 250 euros, shipping is free!

 

The shipping costs for an "express" delivery by our service provider UPS amount to :

- 25 € for France.

- 28€ for European Union countries.

For countries hors European Union, this service is not available.

 

You can also pick up your order free of charge in shop thanks to the "pick up in shop" option.

Delivery times for "standard" shipping depend on the destination of your order:

- from 2 to 5 working days for metropolitan France.

- from 3 to 10 working days for European countries.

- from 5 to 21 working days for all other destinations, unless otherwise specified when ordering.

Delivery times for "express" shipping are 24 to 48 hours for metropolitan France and European Union member countries.

Pour les pays hors Union Européenne, ce service n'est pas disponible.

After your order has been dispatched, you will receive an email with the tracking number of your package and a link to follow the progress of the delivery on the carrier's website.

In this case, we invite you to contact us by phone at +33 (0)1 43 25 54 79 or at the following email address: eshop@hollington.fr.

It is entirely possible to have your order delivered to a country other than the one from which the order was placed. Caution: upon receipt of your order, you may be required to pay taxes relating to the laws in force in the country of delivery (particularly if it is located in the E.U.)

When ordering, simply change the "delivery address" field. Beware: shipping costs differ by country.

Of course! You can exchange any item or have it refunded by returning it to us by post within 14 working days from the date of receipt:
phd hollington
eshop hollington
9 rue Racine
75006 Paris

Yes, we will welcome you with great pleasure at 9 rue Racine in Paris with the invoice for your order. The hollington shop is open from Monday to Saturday from 10am to 7pm without interruption.

Yes, items purchased on hollington.co.uk are exchangeable or refundable within 14 working days from the date of receipt of the order.

hollington is constantly striving for impeccable service. However, if you encounter any problem, please let us know as soon as possible by phone at +33 (0)1 43 25 54 79 or by writing to eshop@hollington.fr.
You can send the item back to us by post at the address below:
phd hollington
eshop hollington
9 rue Racine
75006 Paris

Hollington cloting is all made in France, Italy, Portugal and Pologn. Since 1974, Patric Hollington has been constantly looking for the best craftmen and craftmen to make his pieces. The hollington team maintains close ties with each stakeholders, at each stage of creation. We also strive to set the fairest price for your hollington items.

To combine these two imperatives, several criteria are taken into account. The finest fabrics are solid, durable, elegant and original: they come from Italy, France, and the United Kingdom. For the production, we claim an ethical abd sustainable know-how. Each workshop selected is a small or medium-sized structure, wich recpects its employees and offers the best working conditions.

Check the care label sewn inside the pocket of your garment.

We have been working for years with the same tailor: Kumar, who knows the hollingtonwardrobe very well. He now has his own alteration workshop at the 7, rue Racine. With his long experience, he offers alternatives for your overdue clothes. Come and visit his from Tuesday to Saturday from 10a.m to 1p.m and from 2p.m to 6p.m. You can also call him on +33 (0)6 61 18 40 63

It is quite normal for denim to bleed slightly when first used. The dye used, 100% natural, is indigo. The dye bath will be permanently fixed and the dye will no longer bleed after two or three dry cleaning sessions. Avoid combining your denim with white garments in the early stages of your acquisition.

The denim will not bleed after two or three dry cleaning runs.

For the care of other fabrics, you can contact us directly by email or phone or come and see us directly at the shop.

Of course we do! If so, let us know and we'll send you more.

We invite you to subscribe to our newsletter via the form in the footer to be informed of our promotional offers. Outside of these dates, no refunds will be given.

Of course, you can return or exchange any sold out item by sending it to us by post within 14 working days:
phd hollington
eshop hollington
9 rue Racine
75006 Paris