T&Cs – hollington loyalty programme

general terms and conditions – hollington loyalty program

The loyalty program of the Hollington brand (hereinafter referred to as the “Hollington Loyalty Program” or the “Program”) is established and managed by P.H.D. SARL (HOLLINGTON), a limited liability company registered with the Paris Trade and Companies Register under number 732 040 803, with its registered office located at 9 rue Racine, 75006 Paris, France (hereinafter “Hollington”).

This Program allows individuals who have enrolled (hereinafter the “Members”) to accumulate loyalty points during their purchases in order to benefit from specific advantages offered by P.H.D. SARL (HOLLINGTON).

Enrollment in the Program is free of charge and accessible to any customer of the Hollington brand, either in-store or via the website www.hollington.fr, subject to registration in accordance with the terms defined below.

Any enrollment, under any circumstances, in the Hollington Loyalty Program implies the Member’s unconditional acceptance of these general terms and conditions.

Members may unsubscribe from the Hollington loyalty program at any time, free of charge and without justification. To do so, they simply need to log into their customer account on the website www.hollington.fr and follow the unsubscription procedure, or contact customer service at the following email address: eshop@hollington.fr, or by mail at: Hollington, 9 rue Racine, 75006 Paris, France. Once unsubscribed, the Member will no longer be able to accumulate points or benefit from the Program’s advantages. Any unused points at the time of unsubscription will be permanently lost.

 

registration terms and conditions

Registration to the Hollington brand loyalty program is free of charge and is automatically offered to anyone making a purchase at the Hollington store located at 9 rue Racine, 75006 Paris, as well as on the online store www.hollington.fr.

To confirm their registration and to receive information related to the Hollington brand as well as offers reserved for loyalty program members, the Member must provide P.H.D. SARL (HOLLINGTON) with the following minimum information:

  • Last name (mandatory)

  • First name (mandatory)

  • Email address (mandatory)

  • Mobile phone number (optional)

  • Postal address (optional)

  • Postal code and city (optional)

Membership in the Hollington loyalty program is entirely digital: no physical card or document will be issued. Only one membership per person will be accepted.

 

 

loyalty account access and contact

Each Member can access their loyalty account on the website www.hollington.fr by logging into their customer area using the credentials provided during registration.

For any questions or complaints regarding the points balance or the program’s operation, the Member is invited to contact customer service:

By mail at the following address:
P.H.D. SARL (HOLLINGTON)
9 rue Racine, 75006 Paris, France

Or by email at: eshop@hollington.fr

In case of a complaint related to the loyalty program, P.H.D. SARL (HOLLINGTON) commits to responding within 15 business days from receipt of the complaint, provided all necessary supporting documents are supplied. Specifically, for any dispute regarding the points balance, the Member must provide proof of purchase (receipt or invoice) by mail to the address indicated in the contact details.

The response will be sent to the contact address provided by the Member at registration, either by email or postal mail, according to the Member’s preference.

If additional information is required to process the complaint, P.H.D. SARL (HOLLINGTON) may request the Member to provide the missing documents or details within a reasonable timeframe.

 

hollington loyalty program

Points are earned at checkout in the Hollington store or on www.hollington.fr, as follows:

  • €1 / £1 / $1 spent = 1 point
  • Each point is valid for 3 years from the date of the qualifying purchase
  • Points are not awarded for purchases paid with gift cards, store credits, or loyalty vouchers.

  • If an item is refunded (including via gift card), the corresponding points will be deducted from the Member’s loyalty account.

The accumulation of points entitles the Member, within their validity period, to receive vouchers redeemable on their next purchase (from the following day), both in-store and on www.hollington.fr, according to the following scale:

Loyalty vouchers are issued only upon the express request of the Member at the time of payment. They are non-transferable, non-refundable, and cannot be exchanged for cash or any other form of payment. When a voucher is used for a purchase, its value is applied to the total amount of the order.

In the event of a return of an item purchased in-store or on www.hollington.fr, paid for wholly or partly with a loyalty voucher, the points used for that purchase will be permanently forfeited and will not be recredited. Refunds will be made based on the actual amount paid per item, after the proportional application of the voucher.

Loyalty vouchers are valid for one (1) year from the date of issue. Membership in the P.H.D. SARL (HOLLINGTON) Loyalty Programme entitles the Member to receive information about the Hollington brand, exclusive offers reserved for Programme Members, and updates regarding their loyalty account via email, SMS, and/or post. These communications may be used both in-store and on the website  www.hollington.fr.

 

use of loyalty vouchers

The vouchers granted under the P.H.D. SARL (HOLLINGTON) loyalty program are valid across all product categories, with the exception of the Knitwear and Accessories categories.

P.H.D. SARL (HOLLINGTON) does not apply any other category exclusions for the use of its vouchers.

 

data protection and privacy

Personal data collected as part of the Hollington Loyalty Programme is processed by P.H.D. SARL (HOLLINGTON) for the purposes of customer relationship management, personalisation of offers, and commercial communications within the scope of the programme.

In accordance with the amended French Data Protection Act of 6 January 1978 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), the Member has the right to access, rectify, erase, restrict, port, and object to the processing of their personal data.

To exercise these rights, the Member may submit a request:

By post to:P.H.D SARL (Hollington) 9 rue Racine, 75006 Paris, France

Or by email to: eshop@hollington.fr

For security reasons, proof of identity may be required prior to processing the request.

 

amendment of the terms and conditions of use

P.H.D. SARL (HOLLINGTON) reserves the right to amend the present terms and conditions of use of the loyalty programme at any time, including, but not limited to, the points accumulation scale, the conditions for using vouchers, and the nature of the benefits offered. The most recent version of the terms and conditions of use is available on the website www.hollington.fr.

In the event of a substantial change to the programme’s terms, P.H.D. SARL (HOLLINGTON) undertakes to notify Members by email, SMS, or any other appropriate means of communication at least 30 days prior to the effective date of such changes.

P.H.D. SARL (HOLLINGTON) also reserves the right to terminate the loyalty programme at any time, without compensation or indemnity to the Members.

 

use of the joy software

As part of managing its loyalty programme, P.H.D. SARL (HOLLINGTON) uses the JOY software solution, developed by Joy Loyalty and provided by Avada Commerce Technology Company Limited. This platform centralises information related to membership, points tracking, and the allocation of loyalty benefits. It also facilitates the automation of certain communications (notifications, benefit reminders, etc.) while respecting customer relationship principles.

By joining the Hollington loyalty programme, the Member acknowledges and accepts that certain personal data (such as name, first name, email address, purchase history, etc.) will be transmitted to and processed via this solution. These data are used exclusively for the proper functioning of the loyalty programme.

The JOY solution has its own terms of use and privacy policies, which Members are invited to consult to learn more about how their data may be processed. These documents are available at: https://joy.so/privacy-policy/

P.H.D. SARL (HOLLINGTON) remains responsible for the processing of data collected within the scope of the loyalty programme and commits to ensuring their security and confidentiality, in compliance with the General Data Protection Regulation (GDPR).

 

liabilities

P.H.D. SARL (HOLLINGTON) shall not be held liable for any direct or indirect consequences resulting from potential anomalies or malfunctions of the loyalty programme, regardless of the cause. However, the Hollington brand will endeavour, as far as reasonably possible, to preserve the accumulation of points and benefits acquired by the Member in the event of such malfunctions.

In the event of any dispute concerning the points balance, only the information contained in the database of P.H.D. SARL (HOLLINGTON) shall be deemed authoritative.

Any intentional breach of these terms and conditions, any abusive or fraudulent use of the programme benefits, any conduct harmful to the interests of the Hollington brand, or any falsification of information provided by a Member or a third party acting on their behalf, shall result in the immediate removal of the Member concerned, cancellation of their points and benefits obtained, without compensation or prior notice.

 

governing law – jurisdiction – mediation

These General Terms and Conditions of Use for the Hollington loyalty programme, as well as the contractual relationship between P.H.D. SARL (HOLLINGTON) and the Member, are governed by French law.

Any dispute relating to the interpretation, performance, or termination of these terms, or more generally to the relationship between the Member and P.H.D. SARL (HOLLINGTON), shall fall within the exclusive jurisdiction of the French courts, notwithstanding multiple defendants or third-party claims, including in cases of urgent or protective procedures.

The competent court in the event of a dispute shall be that of the defendant’s place of residence, in accordance with the applicable rules of jurisdiction.

The Member is informed of the possibility to resort, in case of dispute related to an in-store or online purchase, or the execution of the loyalty programme, to a conventional mediation procedure or any other alternative dispute resolution method, as provided notably by Articles 1528 and following of the French Code of Civil Procedure.

In the event of a dispute, the Member must first send a written complaint to:
P.H.D. SARL (HOLLINGTON)
9 rue Racine, 75006 Paris, France

If no satisfactory solution is found within one (1) month, the Member may refer the matter free of charge to the CM2C mediation service by simple mail to the following address (including contact details and a copy of the written complaint): CM2C 49 rue de Ponthieu 75008 Paris 

 

 

Date: 26 May 2025